BandTrax FAQ
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How will my order be supplied?
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| All orders are
supplied by Email to the address you precify. The files are attached to
your Electronic Invoice Email as a ZIP file. You will need your system
unzipper, or WINZIP (www.winzip.com) or a similar programme to unzip the
attachment and extract the MIDIfiles to the location of your choice.
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When will my order be sent?
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| All Email
orders are sent at the time the E-Commerce system authorises your
transaction, however we can't foresee possible server delays or other
unforeseen problems once authorised and sent. All on-line orders are
completed and sent 24 hours a day, 7 days a week. As we hold all
master files, nothing will ever be subject to availability or back order.
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Is your site a secure site when entering credit card details. How do I
know my transaction is safe?
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| We are more
secure than many sites, that is why you don't see the "lock". The "lock"
is LESS SECURE than the system we have in place as it shows you are
providing your details to a public domain, albeit encrypted. We do not
have access to credit card details. Our site does NOT see or collect your
financial details. All financial details are handled by the transact
client, via a gateway, NOT by us. This ensures that all information you
send via the World Wide Web will be encrypted and handled away from the
BandTrax web pages. Your personal information cannot be externally read
from our ordering or accounting systems. The only details we see are your
name, address, contact phone and email address. BandTrax DO NOT receive
any of your financial details from the National Secure Internet Payment
System or PayPal. The only details we receive from the transact client is
information confirming or declining your transaction. You provide your financial details directly to either the National Australia Bank or PayPal, NOT us. The National Australia Bank Gateway is regarded as one of the most secure. If you require further details ask them at https://www.nab.com.au/About_Us/0,,1037,00.html PayPal have a long history for on-line financial transactions and do not require real-time credit details. For further details contact them at https://www.paypal.com/au/cgi-bin/helpscr?cmd=_help&t=escalateTab Any 3rd parties getting access to your credit card details will NOT be from our site. Any unauthorised details acquired will most likely have been from a manual transaction ...... a retail store, restaurant, etc. or direct theft. These details are then handed over/sold to the crooks. They then use the Internet to easily check if your card is still valid by attempting to purchase a low priced item .... like a MIDIfile. Remember, they don't want the MIDIfile, they want to know if the card works. If it does, they then have a shopping spree for much larger items. Unfortunately, if we are the first place it is used, the owner would naturally think that we had something to do with it. The truth would be that we are only one of hundreds of ways to test if a card is valid.
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What are my payment options?
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| We accept the
following: Visa, MasterCard, Diners, American Express, JCB Card, China
Union Pay and PayPal. For JCB Card holders, enter the details as AMEX.
Please make sure you provide your correct card details, billing address
and telephone number. Any incorrect information will cause a delay in
processing your order.
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What will the
charge look like on my credit card?
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| Your credit card
statement or other records will show a billing from BandTrax. If someone
contacts us regarding a charge, we do not disclose the details. The only exception
will be if Bank Officers, Visa, MasterCard, Diners, Amex, JCB, State or
Federal Police Fraud Departments or Taxation officials make an enquiry. We
are required to disclose full information to them.
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How much is delivery?
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| All on-line Email
orders are supplied FREE of any delivery costs.
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Do I have to pay any Taxes?
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| If you are an
Australian Resident residing in Australia, we are required to collect GST
(Goods And Services Tax) and send these collections to the Australian Tax
Office. If you are not a resident of Australia, you do not pay any local
or federal Taxes to us.
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Can I Phone in My Order?
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| All orders phoned
in are handled immediately during business hours. To Order by Phone simply
select the catalogue numbers you require, have your credit card details
and email address ready and call to speak to a live representative. Local 0419 514 774 Interstate 0419 514 774 International 61419514774 |
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How do I create an
on-going on-line account?
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| For security
reasons we do not keep customer online accounts. We feel that offering
customers the option to create online accounts, may be convenient, but it
also creates the threat of malicious people trying to hack/steal such
information from our web servers.
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Do you charge a credit
card service fee?
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| We currently do
not charge a credit card service fee, however we have been recently
advised that certain credit cards will have an EXTORTIONATE service fee
added. We will attempt to absorb this increase, but if this becomes to
great will will have no option than to pass this on. You MUST protest any fee increase to your card provider.
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